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Terms & Conditions

By accessing our website (atidas.com), purchasing products, or contacting us via support@atidas.com or +44 7450 579711, you agree to these Terms and Conditions. These terms govern your use of our services, including online orders, showroom visits (by appointment), and interactions with our Newcastle-based team. We operate exclusively within the UK, and these terms comply with the Consumer Rights Act 2015, Consumer Contracts Regulations 2013, and other applicable UK laws.

1. About Atidas

Atidasis a UK-based business specializing in high-quality artificial plants, trees, and flowers, designed to enhance homes and offices across the UK. Our registered address is 83 Foulden Rd LONDON N16 7UH Greater London GB. You can reach us at support@atidas.com or +44 7450 579711 (weekdays 9-5). These Terms and Conditions apply to all transactions and interactions with Atidas, whether online, over the phone, or at our showroom.

2. Definitions

  • “We/Us/Our”: Atidas, located at 83 Foulden Rd LONDON N16 7UH Greater London GB.

  • “You/Your”: The customer purchasing products or using our services.

  • “Products”: Artificial plants, trees, flowers, and accessories sold on atidas.com.

  • “Website”: atidas.com, including all pages and features (e.g., virtual room planner).

  • “Order”: A purchase made via our website, phone, or showroom.

3. Ordering and Contract Formation

When you place an order on atidas.com, you’re making an offer to purchase. A contract is formed only when we send an order confirmation email. We reserve the right to:

  • Decline orders due to stock unavailability, pricing errors, or suspected fraud.

  • Cancel orders if payment fails or you provide inaccurate information.

  • Limit quantities to prevent bulk reselling.

You must provide accurate billing and delivery details. Orders are accepted for UK delivery only. For showroom purchases (by appointment), these terms apply upon payment.

4. Pricing and Payment

All prices on atidas.com are in GBP (£) and include VAT at the current UK rate. Prices are subject to change without notice, but your order price is locked upon confirmation. We offer:

  • Payment Methods: Secure payments via PayPal, Stripe, or Klarna (buy now, pay later).

  • Payment Security: Card details are encrypted and processed by trusted third-party gateways. We do not store full payment information.

  • Pricing Errors: If a product is listed at an incorrect price, we may cancel the order and refund you or offer the correct price.

Additional costs (e.g., express shipping) are clearly displayed at checkout. Free standard shipping applies to orders over £50 within mainland UK.

5. Shipping and Delivery

Atidas ships exclusively within the UK. Key details:

  • Free Shipping: Orders over £50 qualify for free standard shipping (3-5 business days).

  • Express Shipping: Available at checkout for faster delivery (1-2 business days, additional cost).

  • Delivery Partners: We use trusted UK couriers (e.g., Royal Mail, DPD).

  • Delivery Times: Estimated delivery times are not guaranteed. Delays due to couriers, weather, or unforeseen events are not our responsibility, but we’ll assist in resolving issues.

  • Delivery Address: You must provide a valid UK address. We are not liable for failed deliveries due to incorrect details.

Upon delivery, inspect products immediately. Report damages within 48 hours to support@atidas.com with photos for a replacement or refund.

6. Returns and Refunds

Under the Consumer Contracts Regulations 2013, you have rights to return products. Our policy is:

  • 30-Day Money-Back Guarantee: Return products within 30 days of receipt for a full refund (excluding shipping costs).

  • Condition: Products must be unused, in original packaging, and in resalable condition.

  • Return Process: Contact support@atidas.com or +44 7450 579711 to initiate a return. We’ll provide a return address (UK-based) and instructions.

  • Return Shipping: You cover return shipping costs unless the product is faulty or incorrectly delivered.

  • Refunds: Processed within 14 days of receiving the returned item, via the original payment method. Klarna refunds may take longer due to third-party processing.

Faulty or damaged products are eligible for replacement or refund at no cost. Contact us within 48 hours of receipt with evidence. Showroom purchases follow the same policy.

7. Product Information and Warranties

Our artificial plants, trees, and flowers (e.g., Coastal Serenity, Urban Jungle, Seasonal Charm collections) are crafted for durability:

  • Materials: High-grade silk, polyester, foam, and recycled plastics, UV-resistant and flame-retardant (UK safety standards).

  • Warranty: 12-month warranty against manufacturing defects. Contact us with proof of purchase for replacements or repairs.

  • Descriptions: Product images and descriptions on atidas.com are accurate but may vary slightly due to lighting or device displays.

We ensure products meet UK safety and quality standards. Misuse (e.g., outdoor use for indoor plants) voids warranties.

8. Your Obligations

As a customer, you agree to:

  • Provide accurate information (e.g., delivery address, payment details).

  • Use atidas.com for personal, non-commercial purposes only.

  • Not reproduce, modify, or resell our products without permission.

  • Comply with UK laws when using our website or services.

9. Our Liability

We strive to provide a seamless experience, but our liability is limited under UK law:

  • We are not liable for indirect losses (e.g., loss of enjoyment, business losses) from product use or delivery delays.

  • Our liability for faulty products is limited to replacement, repair, or refund as per the Consumer Rights Act 2015.

  • We are not responsible for damages caused by misuse, neglect, or failure to follow care instructions (e.g., cleaning with a damp cloth).

Our total liability for any claim will not exceed the purchase price of the product.

10. Intellectual Property

All content on atidas.com (e.g., images, product descriptions, logos, virtual room planner) is owned by Atidas or licensed to us. You may not copy, reproduce, or distribute content without written permission. The Atidas name and logo are trademarks registered in the UK.

11. Website Use

You agree to use atidas.com responsibly:

  • Do not attempt to hack, overload, or disrupt our website.

  • Do not use automated tools (e.g., bots) to access or scrape content.

  • Links to third-party sites (e.g., PayPal, Instagram) are provided for convenience. We are not responsible for their content or practices.

We may suspend or terminate access if you breach these terms.

12. Privacy and Data Protection

Your personal data is handled per our Privacy Policy (available on atidas.com), compliant with UK GDPR and the Data Protection Act 2018. Contact support@atidas.com for data-related inquiries.

13. Force Majeure

We are not liable for delays or failures to perform due to events beyond our control (e.g., natural disasters, strikes, or courier disruptions). We’ll notify you and work to resolve issues promptly.

14. Amendments to Terms

We may update these Terms and Conditions to reflect legal or operational changes. Updates will be posted on atidas.com with the “Last Updated” date. Continued use of our services constitutes acceptance of the revised terms.

15. Governing Law and Jurisdiction

These terms are governed by English law. Disputes will be resolved in the courts of England and Wales, though you may also use Alternative Dispute Resolution (e.g., mediation) if preferred.

16. Contact Us

For questions, complaints, or support, contact:

  • Business Name: PATRICK DEALS LTD

  • Email: support@atidas.com

  • Phone: +44 7450 579711 (weekdays 9-5)

  • Address: 83 Foulden Rd LONDON N16 7UH Greater London GB

We aim to respond within 48 hours. If unsatisfied, you can contact the UK’s Trading Standards Service or use the Online Dispute Resolution platform (www.ec.europa.eu/odr).

17. Your Trust, Our Promise

At Atidas, we’re committed to delivering quality artificial plants and exceptional service to our UK customers. Whether you’re styling a London flat with our Urban Jungle Collection or adding festive cheer with Seasonal Charm, these terms ensure a fair and transparent experience. Thank you for choosing Atidas to green your world.