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Payment Policy

This Payment Policy outlines how we process payments, ensure security, and handle related matters for orders placed on atidas.com, by phone (+44 7450 579711), or at our Newcastle showroom (by appointment). For inquiries, contact us at support@atidas.com. This policy complies with the Consumer Rights Act 2015, Consumer Contracts Regulations 2013, Payment Services Regulations 2017, and other UK laws, ensuring transparency and trust for our customers.

1. About Our Payment Process

Atidas specializes in high-quality artificial plants, trees, and flowers, including our Coastal Serenity, Urban Jungle, and Seasonal Charm collections. We offer a secure and user-friendly payment process to ensure your shopping experience is smooth, whether you’re buying a faux fiddle leaf fig for your London flat or a rose bouquet for your Manchester home. All payments are processed in GBP (£) and include VAT at the current UK rate. We use trusted third-party payment gateways to safeguard your financial information, ensuring compliance with UK data protection and payment regulations.

2. Accepted Payment Methods

We offer the following secure payment options for your convenience:

  • Debit and Credit Cards: Visa, MasterCard, American Express, and Maestro, processed via Stripe or PayPal.

  • PayPal: Pay securely using your PayPal account or card linked to PayPal.

  • Klarna (Buy Now, Pay Later): Spread the cost of your order with flexible payment plans, subject to Klarna’s eligibility checks.

  • Bank Transfer: Available for showroom purchases or bulk orders (contact support@atidas .com for details).

  • Gift Cards: Atidas gift cards can be redeemed at checkout (available online or at our Newcastle showroom).

All payment methods are clearly displayed at checkout on atidas.com. For phone or showroom orders, we accept card payments or bank transfers. We do not accept cash, cheques, or cryptocurrency due to security and processing constraints.

3. Payment Process

When you place an order on atidas.com, the payment process works as follows:

  • Checkout: Select your preferred payment method and enter your details. You’ll see the total amount, including VAT and any shipping fees (free standard shipping on orders over £50).

  • Authorization: Your payment is authorized immediately to confirm funds availability. For Klarna, approval depends on their credit check.

  • Order Confirmation: Once payment is confirmed, you’ll receive an email with order details. This forms a contract under UK law.

  • Processing: Funds are debited only when your order is dispatched from our Newcastle warehouse (1-2 business days after ordering).

For showroom purchases, payment is processed at the time of purchase. Phone orders require payment details over a secure line, processed via Stripe or PayPal.

4. Payment Security

Your financial security is our priority. We implement the following measures:

  • Encryption: All payment transactions on atidas.com use SSL/TLS encryption to protect your data.

  • Third-Party Gateways: Stripe, PayPal, and Klarna handle payment processing. We do not store your full card details; only tokenized data is retained for refunds.

  • PCI DSS Compliance: Our payment systems adhere to the Payment Card Industry Data Security Standard, ensuring robust protection.

  • Fraud Prevention: We use fraud detection tools to verify transactions. Suspicious orders may be delayed or canceled, with notification sent to you.

If you notice unauthorized charges, contact us immediately at support@atidas.com or +44 7450 579711. We’ll investigate and assist with your bank or payment provider.

5. Pricing and Taxes

  • Pricing: All prices on atidas.com are in GBP (£) and include VAT at the current UK rate (20% as of 2025). Prices are subject to change without notice, but your order price is locked upon confirmation.

  • Transparency: The total cost, including shipping (free over £50) and any express delivery fees (£9.99), is displayed at checkout.

  • Pricing Errors: If a product (e.g., a 2m artificial olive tree) is listed at an incorrect price, we may cancel the order and issue a full refund or offer the correct price. You’ll be notified within 24 hours.

No additional taxes or customs fees apply, as we ship only within the UK.

6. Refunds and Chargebacks

Our refund policy aligns with the Consumer Contracts Regulations 2013:

  • 30-Day Money-Back Guarantee: You may return unused products in original packaging within 30 days of receipt for a full refund (excluding shipping costs).

  • Faulty or Incorrect Items: If a product is damaged or incorrect, we’ll refund or replace it, including return shipping costs, provided you notify us within 48 hours with photos (email support@atidas.com).

  • Refund Processing: Refunds are issued within 14 days of receiving the returned item, via the original payment method. Klarna refunds may take longer due to third-party processing.

  • Chargebacks: If you initiate a chargeback with your bank, we’ll provide evidence of the transaction and delivery. Chargebacks for valid orders may result in account suspension.

For full details, see our Terms and Conditions and Shipping Policy on atidas.com.

7. Failed or Declined Payments

If your payment fails or is declined:

  • We’ll notify you via email with instructions to update your payment method.

  • Your order will be held for 48 hours. If payment isn’t resolved, the order will be canceled.

  • Repeated failed payments may trigger fraud checks, and we may contact you for verification.

Contact support@atidas.com or +44 7450 579711 to resolve payment issues quickly.

8. Klarna (Buy Now, Pay Later)

Klarna offers flexible payment plans:

  • Pay Later: Pay the full amount within 30 days of dispatch.

  • Pay in 3: Split the cost into three interest-free installments.

  • Eligibility: Subject to Klarna’s credit checks. Not all customers qualify.

  • Disputes: Contact Klarna directly for payment plan issues. For order-related concerns, reach us at support@atidas.com.

Klarna’s terms apply in addition to ours. Review them at checkout or on Klarna’s website.

9. Gift Cards

Atidas gift cards can be purchased online or at our showroom and used for any product (e.g., Coastal Serenity ferns or Urban Jungle palms). Key terms:

  • Redeemable at checkout by entering the gift card code.

  • Non-refunded and non-transferable; valid for 12 months from purchase.

  • Cannot be combined with other discounts unless specified.

Lost or stolen gift cards are not replaced. Contact us for balance inquiries.

10. Showroom Payments

For purchases at our Newcastle showroom (83 Foulden Rd LONDON N16 7UH Greater London GB, by appointment):

  • Accepted methods: Card payments (Visa, MasterCard, etc.) or bank transfer.

  • Payment is processed at the time of purchase.

  • Refunds follow the same 30-day policy as online orders.

11. Fraud and Disputes

We take fraud seriously:

  • Suspicious transactions (e.g., mismatched billing/delivery addresses) may be delayed or canceled.

  • We may request additional verification (e.g., ID or proof of address) for high-value orders.

  • Disputes should be raised with us first at support@atidas.com. We aim to resolve issues within 48 hours.

If unresolved, you can contact the UK’s Trading Standards Service or use the Online Dispute Resolution platform (www.ec.europa.eu/odr).

12. Amendments to This Policy

We may update this Payment Policy to reflect legal or operational changes. Updates will be posted on atidas.com with the “Last Updated” date. Continued use of our services constitutes acceptance of the revised policy.

13. Contact Us

For payment-related inquiries, contact:

  • Business Name: PATRICK DEALS LTD

  • Email: support@atidas.com

  • Phone: +44 7450 579711 (weekdays 9-5)

  • Address: 83 Foulden Rd LONDON N16 7UH Greater London GB

We aim to respond within 48 hours. Your trust is our priority, and we’re here to ensure a secure and seamless payment experience.