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Shipping Policy

Last Updated: September 16, 2025

At Atidas, we’re dedicated to delivering your artificial plants, trees, and flowers with speed, care, and reliability across the UK. Based at 83 Foulden Rd LONDON N16 7UH Greater London GB, we ship exclusively within the UK to ensure fast and eco-friendly delivery. This Shipping Policy outlines how we process, ship, and deliver orders placed on atidas.com, by phone (+44 7450 579711), or at our Newcastle showroom (by appointment). For inquiries, contact us at support@atidas.com. This policy complies with the Consumer Rights Act 2015, Consumer Contracts Regulations 2013, and other UK regulations, ensuring transparency for our UK customers.

1. About Our Shipping

Atidas is a UK-based retailer specializing in high-quality artificial plants, trees, and flowers, including our Coastal Serenity, Urban Jungle, and Seasonal Charm collections. We operate from Newcastle Upon Tyne and ship to all UK addresses, including mainland UK, Northern Ireland, and the Channel Islands. Our shipping process is designed to be seamless, sustainable, and customer-focused, with free standard shipping on orders over £50 and eco-friendly packaging made from recycled materials. We partner with trusted UK couriers to ensure your greenery arrives in perfect condition.

2. Shipping Options and Costs

We offer two shipping options to suit your needs, available at checkout on atidas.com:

  • Standard Shipping (Free on Orders Over £50):

    • Cost: Free for orders over £50; £4.99 for orders under £50.

    • Delivery Time: 3-5 business days from dispatch.

    • Ideal for: Most UK customers seeking cost-effective delivery for artificial plants like faux fiddle leaf figs or rose bouquets.

  • Express Shipping:

    • Cost: £9.99 (flat rate, regardless of order value).

    • Delivery Time: 1-2 business days from dispatch.

    • Ideal for: Urgent orders, such as last-minute office decor or seasonal arrangements.

All prices include VAT at the current UK rate. Shipping costs are clearly displayed at checkout before you confirm your order. We do not offer international shipping, as our services are exclusive to the UK to minimize carbon emissions and ensure fast delivery.

3. Order Processing

Orders are processed from our Newcastle warehouse (83 Foulden Rd LONDON N16 7UH Greater London GB) with the following timeline:

  • Order Confirmation: Upon placing an order, you’ll receive a confirmation email with your order details. This confirms we’ve received your order but does not guarantee stock availability.

  • Processing Time: Most orders are processed within 1-2 business days (Monday-Friday, excluding UK bank holidays). High-demand periods (e.g., Christmas, Black Friday) may extend processing to 3 business days.

  • Stock Availability: If a product (e.g., a 2m artificial olive tree) is out of stock, we’ll notify you within 24 hours and offer a refund or alternative product.

Orders placed via phone (+44 7450 579711) or at our showroom follow the same processing timeline. You’ll receive a dispatch confirmation email with tracking details once your order ships.

4. Delivery Process

We partner with trusted UK couriers (e.g., Royal Mail, DPD, ParcelForce) to deliver your artificial plants, trees, and flowers. Key details:

  • Delivery Areas: We ship to all UK addresses, including mainland UK, Northern Ireland, the Isle of Man, and the Channel Islands. PO boxes are accepted, but some couriers may have restrictions.

  • Delivery Times: Estimated delivery times (3-5 days for standard, 1-2 days for express) are not guaranteed. Delays due to weather, courier issues, or unforeseen events (e.g., strikes) are beyond our control, but we’ll assist in resolving them.

  • Tracking: All orders include a tracking number, sent via email upon dispatch. You can track your order on the courier’s website or contact support@atidas.com for updates.

  • Delivery Instructions: Provide accurate delivery details at checkout. We are not responsible for failed deliveries due to incorrect addresses or unavailability at the delivery location.

Upon delivery, inspect your package immediately. Report damages or incorrect items within 48 hours to support@atidas.com with photos for a replacement or refund.

5. Packaging

Atidas is committed to sustainability. Our packaging includes:

  • Eco-Friendly Materials: Recycled cardboard boxes and biodegradable packing materials sourced from UK suppliers.

  • Secure Packing: Products are carefully packed to prevent damage, with protective wraps for delicate items like silk flowers or trailing ivy.

  • Discreet Branding: Packages feature minimal branding for security and a premium unboxing experience.

Our packaging aligns with the UK’s Plastic Packaging Tax, using recycled ocean plastics for pots and minimizing waste.

6. Returns and Refunds Related to Shipping

Under the Consumer Contracts Regulations 2013, you have rights to return products. Our shipping-related return policy includes:

  • 30-Day Returns: Return products within 30 days of receipt for a refund (excluding shipping costs) if unused and in original packaging.

  • Faulty or Damaged Items: If your artificial plant arrives damaged or incorrect, contact us within 48 hours with photos. We’ll provide a free replacement or refund, including return shipping costs.

  • Return Process: Email support@atidas.com or call +44 7450 579711 to initiate a return. We’ll provide a UK return address and instructions. You cover return shipping unless the item is faulty.

  • Refunds: Processed within 14 days of receiving the returned item, via the original payment method (PayPal, Stripe, Klarna).

For full details, see our Terms and Conditions and Returns Policy on atidas.com.

7. Showroom Purchases

If you purchase products at our Newcastle showroom (83 Foulden Rd LONDON N16 7UH Greater London GB, by appointment), you can collect items directly or opt for delivery. Showroom purchases follow the same shipping options and costs as online orders. Contact us to schedule a visit.

8. Delivery Issues and Resolutions

We strive for flawless delivery, but issues may arise. Common scenarios and solutions:

  • Delayed Delivery: If your order doesn’t arrive within the estimated time, contact us. We’ll liaise with the courier and provide updates or compensation if applicable.

  • Lost Packages: If a package is lost, we’ll investigate with the courier and offer a replacement or refund within 7 business days.

  • Incorrect Address: You’re responsible for providing accurate delivery details. If a package is returned due to an incorrect address, we’ll reship upon payment of additional shipping fees.

  • Refused Delivery: If you refuse delivery without prior notice, you may be liable for return shipping costs.

Contact support@atidas.com or +44 7450 579711 for assistance with any delivery issue.

9. Our Liability

Our liability for shipping issues is limited under UK law:

  • We are not responsible for delays caused by couriers, weather, or force majeure events (e.g., natural disasters).

  • Our liability for damaged or lost items is limited to replacement or refund, as per the Consumer Rights Act 2015.

  • We are not liable for indirect losses (e.g., missed events due to delivery delays).

10. International Shipping

Atidas does not ship outside the UK to maintain fast delivery and minimize carbon emissions. If you’re located outside the UK, we’re unable to fulfill orders at this time.

11. Amendments to This Policy

We may update this Shipping Policy to reflect operational or legal changes. Updates will be posted on atidas.com with the “Last Updated” date. Continued use of our services constitutes acceptance of the revised policy.

12. Contact Us

For shipping inquiries, contact:

  • Business Name: PATRICK DEALS LTD

  • Email: support@atidas.com

  • Phone: +44 7450 579711 (weekdays 9-5)

  • Post: Atidas, 83 Foulden Rd LONDON N16 7UH Greater London GB

We aim to respond within 48 hours. For unresolved issues, you can contact the UK’s Trading Standards Service or use the Online Dispute Resolution platform (www.ec.europa.eu/odr).

13. Our Commitment to You

At Atidas, we’re passionate about delivering your artificial plants, trees, and flowers with care and efficiency. From our Newcastle warehouse to your UK doorstep, we ensure every order arrives in perfect condition, ready to transform your space. Thank you for choosing Atidas to green your world.